Returns Policy

What you can return

• Any product delivered within the last 14 days, opened or unopened, including supplements and food.
• Products that arrived damaged, defective, past or near their expiration date, or different from what you ordered.

How to return

• Open the order in your account and choose Request a return within 14 days of delivery, or email info@ciputracorp.com with your order number, the products and quantities, and the reason. For damage, email photos of the cartons and products.
• We reply within one business day with a return authorization (RMA) number. Write it on every carton and do not send items back without one.
• For food and supplements, include the lot number printed on the package if you can.

Refunds

Once the cartons arrive and are checked, we refund the products to the original payment method (card refunds take 5–10 business days to appear), credit an open Net-30 invoice, or send a bank transfer for ACH payments. Sales tax charged on returned products is refunded with them. Original freight is refunded when the return is our error (damaged, defective, short-dated or wrong item).

Returned food and supplements

For safety, opened or returned food and supplements are never resold. They are quarantined and disposed of.